If you are a Kenyan resident, you are probably aware of the importance of having a medical cover. The National Hospital Insurance Fund (NHIF) is a government agency that provides affordable and accessible medical insurance services to Kenyan citizens.
NHIF covers both inpatient and outpatient medical care, including surgeries, maternity care, and cancer treatment, among others.
As a member of NHIF, you can also register your dependants, who are your spouse, children, and parents. By adding dependants to your NHIF cover, you can ensure that they receive quality medical care whenever they need it.
To add dependants to your NHIF cover, you need to fill in an NHIF amendment form, which you can obtain from any NHIF branch or download online. You will be required to provide your dependants’ details, including their names, ID or passport numbers, and relationship to you.
It’s worth noting that the amount you pay for NHIF cover depends on your income. The more you earn, the higher your NHIF contributions will be. However, the amount you pay for your dependants’ cover remains constant, regardless of your income.
To check your NHIF dependants’ status, you can visit the NHIF portal and log in to your account. Alternatively, you can send an SMS with the word “ID” followed by your ID or passport number to 21101.
You can also check your NHIF dependants’ status using the My NHIF app, which you can download from Google Play Store or Apple Store.
Setting Up Online NHIF Account
If you want to check your NHIF dependants online in Kenya, you will need to set up an online NHIF account. Here are the steps to follow:
- Visit the NHIF Selfcare Portal at https://selfcare.nhif.or.ke/.
- Click on the “Register” button located at the top right corner of the page.
- Fill in the registration form with your details, including your NHIF number, ID number, and phone number.
- Create a password and confirm it.
- Agree to the terms and conditions and click on the “Register” button.
- You will receive a verification code on your phone number. Enter the code in the space provided and click on the “Verify” button.
- Once your account is verified, you can log in to the NHIF Selfcare Portal and check your dependants.
It’s important to note that you can only register for an online NHIF account if you are a registered member of NHIF. If you are not registered, you can do so by visiting any NHIF branch, Huduma Center, or by dialing the USSD code *155# from any network and following the prompts.
It’s important to keep your NHIF details up-to-date. If there are any changes to your dependants, you will need to update your NHIF account as soon as possible.
This can be done by filling in the NHIF amendment form, which can be acquired from any NHIF branch, Huduma Center, or downloaded online.
How to Login to NHIF Portal
To check your NHIF dependants online in Kenya, you need to log in to the NHIF portal. Here are the steps to follow:
- Visit the NHIF portal at www.nhif.or.ke.
- Click on the “Self Care” tab on the top right corner of the page.
- If you are a first-time user, click on the “Register” button and fill in the required details to create an account. You will need your National ID or Passport number and your NHIF number to register.
- Once you have registered, enter your NHIF number and password to log in.
- Once logged in, you will be able to view your NHIF account details, including your dependants, contributions, and benefits.
It is important to note that you can only access the NHIF portal if you are a registered member. If you are not yet registered, you can do so by filling in the membership registration form, which is available for download on the NHIF website.
In case you encounter any challenges while logging in, you can contact the NHIF customer care team through their toll-free number 0800 720 601 for assistance.
Checking NHIF Dependants Online
If you want to check your NHIF dependants online in Kenya, there are a few methods you can use. One option is to visit the NHIF portal at www.nhif.or.ke and log in to your account. From there, you can view your dependants and make changes as needed.
Another way to check your NHIF dependants online is by using the My NHIF app, which can be downloaded from Google Play Store or Apple Store. Once you have downloaded the app, you can log in to your account and view your dependants.
If you prefer to use SMS, you can send a text message with the format “ID {space} Your ID Number” to 1550. For example, if your ID number is 12345678, you would send the message “ID 12345678” to 1550. This will allow you to check the scheme you are in and view your dependants.
It’s important to note that you must be a registered member of NHIF to use these methods to check your dependants online. If you’re not yet a member, you can visit the NHIF website to learn more about the registration process and how to become a member.
Overall, checking your NHIF dependants online in Kenya is a quick and easy process that can be done from the comfort of your own home. Whether you choose to use the NHIF portal, the My NHIF app, or SMS, you can easily view your dependants and make any necessary changes to your account.
Updating NHIF Dependants Information Online
If you need to update your NHIF dependants’ information, you can easily do so online. Here is a step-by-step guide on how to update your NHIF dependants’ information online.
- Visit the NHIF portal at www.nhif.or.ke.
- Log in to your account using your NHIF number and password. If you don’t have an account, you can register for one by clicking on the “Register” button and following the prompts.
- Once you’re logged in, click on the “Dependants” tab on the menu bar.
- You will see a list of your dependants. Click on the “Edit” button next to the dependant whose information you want to update.
- Update the information as necessary. You can change your dependant’s name, ID number, date of birth, and gender.
- After you have made the necessary changes, click on the “Save” button to save the updated information.
It’s important to keep your dependants’ information up-to-date to ensure that they are covered by your NHIF insurance. By following these simple steps, you can easily update your dependants’ information online at any time.
Troubleshooting Common Issues
If you encounter any issues while checking your NHIF dependants online, here are some common problems and their solutions:
1. Invalid Login Credentials
If you are unable to log in to your NHIF account, ensure that you are using the correct login credentials. Double-check your username and password, and make sure that your caps lock is off. If you have forgotten your password, click on the “Forgot Password” link and follow the prompts to reset your password.
2. System Maintenance
If you are unable to access the NHIF portal, it may be undergoing maintenance. Check the NHIF website or social media pages for any announcements regarding system maintenance. Try logging in again after a few hours.
3. Slow Internet Connection
A slow internet connection can cause issues when checking your NHIF dependants online. Ensure that you have a stable internet connection before attempting to log in. You can also try clearing your browser cache and cookies.
4. Outdated Browser
Using an outdated browser can cause issues when accessing the NHIF portal. Ensure that you are using the latest version of your preferred browser. If you are using an outdated browser, update it to the latest version or switch to a different browser.
5. Incorrect Information
If you are unable to add your dependants to your NHIF account, ensure that you have entered the correct information. Double-check the names, ID numbers, and other details to ensure that they are accurate. If you are still unable to add your dependants, contact NHIF customer support for assistance.
By following these troubleshooting tips, you should be able to resolve any issues you encounter when checking your NHIF dependants online.
Contacting NHIF Support
If you have any questions or concerns about checking your NHIF dependants online, you can contact NHIF support for assistance. Here are a few ways to get in touch:
Call NHIF Toll-Free
You can call NHIF toll-free at 0800 720 601 to speak with a customer service representative who can answer your questions and provide assistance.
Email NHIF
If you prefer to communicate via email, you can send your questions or concerns to NHIF at [email protected]. Be sure to include as much detail as possible so that the customer service representative can provide accurate and helpful information.
Visit NHIF Branch Offices
You can also visit one of the NHIF branch offices if you prefer to speak with a representative in person. You can find a list of branch offices on the NHIF website.
Social Media
NHIF is also active on social media, including Facebook and Twitter. You can send a message or tweet to NHIF if you have a question or concern and they will respond as soon as possible.
No matter which method you choose, NHIF support is available to help you with any questions or concerns you may have about checking your NHIF dependants online.
Frequently Asked Questions
How can I add dependants to my NHIF account online?
To add dependants to your NHIF account online, you need to log in to the NHIF portal using your credentials. Once you have logged in, navigate to the “Dependants” section and click on “Add Dependant”. You will then be prompted to enter the dependant’s details, including their name, ID number, and relationship with you. Once you have entered all the required information, click on “Save” to add the dependant to your account.
What is the age limit for NHIF dependants?
There is no age limit for NHIF dependants. You can add your spouse, children, parents, and other dependants regardless of their age. However, you will need to provide the necessary documentation to prove their relationship with you.
How many dependants can I add to my NHIF account?
You can add up to five dependants to your NHIF account. This includes your spouse, children, parents, and other dependants. If you need to add more dependants, you will need to contact NHIF directly.
Can I check the status of my NHIF dependants online?
Yes, you can check the status of your NHIF dependants online by logging in to the NHIF portal and navigating to the “Dependants” section. You will be able to see the status of each dependant, including whether they are active or inactive.
What is the process for registering NHIF dependants?
To register NHIF dependants, you will need to provide their details, including their name, ID number, and relationship with you. You will also need to provide the necessary documentation to prove their relationship with you. You can register dependants online through the NHIF portal or by visiting an NHIF service point.
How do I update my NHIF dependants’ information?
To update your NHIF dependants’ information, you need to log in to the NHIF portal and navigate to the “Dependants” section. From there, you can select the dependant whose information you want to update and make the necessary changes. Once you have made the changes, click on “Save” to update the information.
Final Thoughts
In conclusion, checking your NHIF dependents online is a straightforward process that can save you time and hassle. By following the steps outlined in this article, you can easily check your dependents’ status, add or remove dependents, and view their contribution history.
Remember to keep your NHIF account up to date by paying your contributions on time and updating your dependents’ information as necessary. This will ensure that you and your family have access to quality healthcare services when you need them.
If you encounter any issues or have questions about your NHIF account, don’t hesitate to contact NHIF customer care through their toll-free line at 0800 720 601. They are available to assist you with any queries or concerns you may have.
We hope that this guide has been helpful in assisting you with checking your NHIF dependents online. By taking advantage of the convenience of online services, you can stay on top of your healthcare coverage and ensure that you and your loved ones are protected.
