If you need to change your phone number in the National Transport and Safety Authority (NTSA) portal, there are a few steps you need to follow. Whether you have lost your phone, changed your number, or simply want to update your contact information, it is important to keep your details up-to-date in the NTSA portal. This will ensure that you receive important notifications and updates related to your driving license, vehicle registration, and other services offered by NTSA.
One way to change your phone number in the NTSA portal is to visit the nearest NTSA office with your original ID for verification. You will need to present the original national identification card and provide a copy of it as well.
Once your identity is verified, you can request to change your phone number in the NTSA portal. However, this process may take some time and may not be convenient for everyone, especially if you live far from an NTSA office.
Another way to change your phone number in the NTSA portal is to write an email to [email protected] and request a change of phone number. According to NTSA, interested individuals can follow a 3-step process to change their phone numbers on e-Citizen. This process involves writing an email to the above-mentioned address, providing your name, ID number, and the new phone number that you want to use. Once your request is processed, you will receive a confirmation message on your new phone number.
Understanding NTSA Portal
If you are a driver or vehicle owner in Kenya, then you are likely familiar with the National Transport and Safety Authority (NTSA) portal. This online platform allows you to access a variety of services related to driving and vehicle ownership, including renewing your driver’s license, applying for a new license, registering a vehicle, and checking your driving history.
In order to use the NTSA portal, you will need to create an account and login with your credentials. Once you have logged in, you can access a variety of features and services. Some of the most commonly used features include:
- Driving License Renewal: If your driver’s license is about to expire, you can use the NTSA portal to renew it online. This is a convenient option that allows you to avoid long lines at the licensing office.
- Vehicle Registration: If you have recently purchased a vehicle, you will need to register it with the NTSA. This can be done online through the portal.
- Payment of Fines and Penalties: If you have received a traffic violation, you can use the NTSA portal to pay your fine or penalty online.
- Change of Phone Number: If you need to update your phone number in your NTSA account, you can do so by visiting an NTSA office with your original ID for verification.
It is important to note that some services may require additional documentation or proof of identity. Be sure to read the instructions carefully and provide all necessary information to avoid delays or complications.
Overall, the NTSA portal is a useful tool for drivers and vehicle owners in Kenya. By creating an account and logging in, you can access a variety of services and features that can help you stay on top of your driving and vehicle ownership responsibilities.
Preparation Before Changing Phone Number
Before you start the process of changing your phone number on the NTSA portal, there are a few things you need to prepare. Here’s what you need to do:
1. Gather the Required Documents
To change your phone number on the NTSA portal, you will need to provide some documents for verification purposes. These documents include:
- Your original national identification card (ID)
- A copy of your original national ID
- A letterhead from your company (if you’re changing the phone number for a company)
- The original certificate of incorporation (if you’re changing the phone number for a company)
- Your KRA PIN
- An original CR12 (if you’re changing the phone number for a company)
- An original affidavit indicating the full name of the person, ID number, and KRA PIN who has been authorized to transact on behalf of the company, and should be authorized by a lawyer.
Make sure you have all of these documents ready before you start the process.
2. Verify Your Phone Number
Before you change your phone number on the NTSA portal, make sure your new phone number is verified. You can verify your phone number by visiting the nearest NTSA office with your original ID for verification.
3. Be Prepared for Delays
The process of changing your phone number on the NTSA portal can take some time. Be prepared for delays and make sure you have enough time to complete the process.
By following these steps, you can ensure that you are prepared to change your phone number on the NTSA portal.
Step-by-Step Guide to Change Phone Number
Changing your phone number on the NTSA portal is a simple process that can be done in just a few steps. Follow the guide below to update your contact information.
Login to NTSA Portal
The first step is to log in to the NTSA portal using your username and password. If you do not have an account, you will need to create one before proceeding. Once you have logged in, navigate to your dashboard.
Navigating to Profile Settings
From your dashboard, click on the “Profile” tab located at the top of the page. This will take you to your profile settings where you can edit your contact information.
Editing Contact Information
In your profile settings, scroll down to the “Contact Information” section. Here, you will see your current phone number listed. To change your phone number, click on the “Edit” button next to your phone number.
A pop-up window will appear where you can enter your new phone number. Make sure to enter your phone number correctly and double-check it for accuracy. Once you have entered your new phone number, click on the “Save” button to update your contact information.
Saving Changes
After you have saved your changes, you will receive a confirmation message indicating that your contact information has been updated. Make sure to verify that your new phone number is displayed correctly in your profile settings.
In conclusion, changing your phone number on the NTSA portal is a straightforward process that can be done in just a few steps. By following the guide above, you can easily update your contact information and ensure that your information is up-to-date.
Important Tips
Changing your phone number on the NTSA portal is a simple process that can be completed in a few steps. However, there are a few important tips you should keep in mind to ensure a smooth and hassle-free experience.
Tip 1: Ensure You Have All the Required Documents
Before heading to the NTSA office, make sure you have all the required documents with you. These include your original national identification card and a copy of it. Without these documents, you will not be able to change your phone number on the portal.
Tip 2: Sworn Affidavit Might Be Required
In some cases, you might be required to provide a sworn affidavit to change your phone number on the NTSA portal. This is usually the case if the phone number you want to change to is not registered under your name. Make sure to check with the NTSA office beforehand to avoid any unnecessary delays.
Tip 3: Visit the Nearest NTSA Office
To change your phone number on the NTSA portal, you will need to visit the nearest NTSA office. Make sure to choose a convenient location and time to avoid any inconvenience. Once you arrive at the office, follow the instructions provided by the NTSA staff to complete the process.
Tip 4: Be Patient
Changing your phone number on the NTSA portal might take some time, especially if there are many people ahead of you in the queue. Make sure to be patient and wait your turn. Avoid rushing the process or getting frustrated, as this might lead to mistakes or delays.
By keeping these tips in mind, you can change your phone number on the NTSA portal quickly and easily. Make sure to follow all the instructions provided by the NTSA staff and avoid any unnecessary delays or complications.
Possible Issues and Solutions
If you encounter any issues while updating your phone number on the NTSA portal, here are some possible solutions:
Forgotten Login Details
If you forget your login details, you can reset them by clicking on the “Forgot Password” link on the login page. You will be required to enter your email address or phone number associated with your account. An email or SMS will be sent to you with instructions on how to reset your password.
Incorrect Phone Number Update
If you update your phone number incorrectly, you will not be able to receive any notifications or messages from the NTSA. Double-check the phone number you entered before submitting the update. If you realize that you made an error after submitting the update, you can visit the nearest NTSA office with your original ID for verification and request to have your phone number updated again.
Technical Glitches
If you encounter any technical glitches while updating your phone number, try the following solutions:
- Clear your browser cache and cookies and try again.
- Try using a different browser or device.
- Ensure that you have a stable internet connection.
- If all else fails, contact the NTSA customer care for assistance.
Remember to always provide accurate and up-to-date information to avoid any issues with the NTSA portal.
Frequently Asked Questions
How can I update my phone number on the NTSA portal?
To update your phone number on the NTSA portal, you need to log in to your account on the Transport Integrated Management System (TIMS) platform. Once you have logged in, click on the “My Profile” tab and select “Update Phone Number.” You will be prompted to enter your new phone number and confirm it. After entering the new number, click on “Save Changes” to update your phone number.
How do I change my mobile number on my NTSA account?
To change your mobile number on your NTSA account, you need to visit any NTSA office with your original ID and a sworn affidavit. The affidavit should indicate the full name of the person, ID number, and KRA PIN, who has been authorized to transact on behalf of the company, and should be authorized by a lawyer.
What is the process for updating my phone number on my driving license?
To update your phone number on your driving license, you need to visit any NTSA office with your original ID and a sworn affidavit. The affidavit should indicate the full name of the person, ID number, and KRA PIN, who has been authorized to transact on behalf of the company, and should be authorized by a lawyer.
How do I register my phone number with NTSA?
To register your phone number with NTSA, you need to visit any NTSA office with your original ID and a sworn affidavit. The affidavit should indicate the full name of the person, ID number, and KRA PIN, who has been authorized to transact on behalf of the company, and should be authorized by a lawyer.
Is there a sample affidavit for changing my phone number with NTSA?
Yes, there is a sample affidavit for changing your phone number with NTSA. You can download the sample affidavit from the NTSA website or get it from any NTSA office.
What is the eCitizen WhatsApp number for NTSA inquiries?
The eCitizen WhatsApp number for NTSA inquiries is +254 798 471 900. You can use this number to make inquiries about changing your phone number on the NTSA portal or any other NTSA-related issue.
Conclusion
In conclusion, changing your phone number on the NTSA portal is a straightforward process that can be completed in a few simple steps. It is important to ensure that you have all the necessary documents and information before beginning the process.
Remember, you can change your phone number on the e-Citizen platform by following the three-step process provided by the National Transport Safety Kenya (NTSA). Alternatively, you can follow the four-step process to change your old phone number on TIMS.
It is important to note that you will need to provide a new phone number that is registered to your ID. If you are a company, you will need to follow a slightly different process that involves providing a request for change of phone on original letterhead, original certificate of incorporation, KRA PIN, original CR12, and a sworn affidavit.
Overall, changing your phone number on the NTSA portal is a simple and easy process as long as you have all the necessary documents and information. By following the steps outlined in this article, you can quickly and easily update your phone number on the NTSA portal.
