You’ve finally booked that flight to Dubai for a holiday or maybe landed a work opportunity abroad. Excitement is real! But then you check your passport and it’s either expired or about to. Panic mode? Don’t worry, we’ve all been there. The big question on your mind right now is: which Huduma Centre offers passport services so you can sort this out fast?
This guide cuts straight to the chase. We’ll list every Huduma Centre where you can apply for or collect your passport, break down the exact process, and give you the insider tips to make it smooth. No fluff, just the practical info you need to get that little blue book.
Not All Huduma Centres Handle Passports
First thing to know: you can’t walk into any Huduma Centre for a passport. The government has designated specific centres as passport processing hubs. This is mainly because passport applications require specialised equipment for biometrics (like fingerprints and photos) and extra security checks.
Going to the wrong centre is a sure way to waste your whole day. You’ll be turned away and told to go to the correct location. Save yourself the frustration and matatu fare by confirming the list below.
Full List of Huduma Centres for Passport Services
As of now, these are the confirmed Huduma Centres where you can submit a new passport application or collect a ready one. Always double-check on the official eCitizen portal before you go, as services can change.
- Huduma Centre GPO (Nairobi): The main one. Located at the former Teleposta building along Haile Selassie Avenue. It handles the highest volume.
- Huduma Centre Kisumu: Serves the entire Western and Nyanza region. Found at the Huduma Plaza near the Kisumu Law Courts.
- Huduma Centre Mombasa: For the Coastal region. It’s at the former Provincial Headquarters on Nyerere Avenue.
- Huduma Centre Nakuru: Covers Nakuru and the North Rift. Situated at the Provincial Headquarters building.
- Huduma Centre Eldoret: Serves Uasin Gishu and surrounding areas. Located at the former Provincial Headquarters on Uganda Road.
- Huduma Centre Kisii: A newer addition to serve the Kisii and Nyamira counties.
- Huduma Centre Embu: Caters for the Eastern region.
If you live in a major town not listed here, like Thika or Nyeri, you’ll need to travel to the nearest hub. For instance, from Thika, your best bet is Huduma Centre GPO in Nairobi.
The Step-by-Step Passport Application Process
Knowing which Huduma Centre offers passport services is half the battle. The other half is nailing the process. Here’s exactly what to do, from your phone to the collection desk.
Step 1: Online Application on eCitizen
You must start online. No walk-in applications. Go to the eCitizen portal, log in, and find the Department of Immigration Services. Fill in the form carefully. Any mistake (like a typo in your ID number) will cause rejection at the centre.
Upload a clear, recent passport-size photo with a white background. Pro tip: Use a professional photo studio in town like those near Archives or in your local CBD. They know the exact requirements and can give you a soft copy for upload.
Step 2: Booking Your Appointment
After submitting the form and paying online, you’ll book an appointment at your chosen Huduma Centre. Slots fill up fast, especially in Nairobi. Be ready to book at 8:00 AM when the system refreshes.
Choose a date and time that gives you flexibility. Never book for a Monday or a day after a public holiday—the queues are legendary. A mid-week, mid-morning appointment is often smoother.
Step 3: The Huduma Centre Visit
On your appointment day, arrive at least 30 minutes early. Bring your original documents and printed copies. The officials will verify your details, take your biometrics (fingerprints and a fresh photo), and give you a waiting card.
The entire in-centre process can take 2-4 hours, depending on the crowd. Go with patience, a fully charged phone, and maybe a power bank. Wear something simple for the photo—avoid white tops and heavy jewellery.
Kenya-Specific Costs, Timelines & Pro Tips
Let’s talk money and time, the two things every Kenyan wants to manage wisely. The process and costs are set by the government, so ignore anyone asking for “extra facilitation” fees inside the centre.
Passport Fees in Kenyan Shillings (KES)
All payments are made on the eCitizen portal via MPesa, card, or bank. The current standard fees are:
- 34-page Ordinary Passport: Ksh 4,550 (for first-time applicants and renewals).
- 66-page Ordinary Passport: Ksh 6,050. Ideal for frequent travellers.
- Expedited Processing: An extra fee (usually around Ksh 7,000-10,000) can be paid to fast-track your application from the standard timeline. Confirm the exact amount on eCitizen as it changes.
Budget for extra costs: passport photos (Ksh 300-500), transport to the centre, and maybe lunch if you’ll be there all day.
Realistic Timelines & The “Rainy Season” Factor
The government says it takes about 10 working days for processing. In reality, it can stretch to 3-4 weeks, sometimes longer. Here’s a local secret: avoid applying during the peak of the long rains (April-June) or just before the December holidays.
Why? Systems can be slower, staff may be fewer, and the backlog builds up. Everyone is rushing for end-year travel. The best time is during the dry seasons, like January-March or August-October, for slightly faster turnaround.
Collection: SMS Alert is Your Best Friend
You’ll get an SMS from the Department of Immigration when your passport is ready for collection. Do not go to the centre without this message—you’ll just be sent back.
For collection, you don’t necessarily need an appointment. Go to the same Huduma Centre where you applied, with your old passport (if it’s a renewal) and your ID. Collection is usually quicker, but still, go early.
Safety & Beating the System: Must-Know Local Advice
Huduma Centres are generally safe, but they are crowded places. Here’s how to navigate them like a pro and avoid common pitfalls.
Beware of “Agents” and Touts
As you approach the centre, especially GPO, you might be approached by people claiming they can “fast-track” your application for a fee. These are touts. Ignore them completely. The entire process is designed to be DIY on eCitizen. Engaging them risks losing your money or even your personal data.
Walk confidently straight to the entrance. If you need help, only speak to the uniformed officials inside at the help desk.
Transport & What to Carry
Plan your transport. If going to Huduma GPO, consider using Uber, Bolt, or a trusted boda boda to the door. If using a matatu, alight at the Kencom stage and walk. Keep your phone and wallet secure in inner pockets or a bag you can wear in front.
Documents to carry in a waterproof envelope: Printed application summary, Original National ID, Old passport (for renewal), Copy of birth certificate (if required), and the MPesa payment confirmation. Bring both originals and copies.
What If You Have an Emergency?
Need a passport in under 72 hours for a medical emergency or sudden death in the family? The Huduma Centre process is not for you. You must go directly to the Department of Immigration Headquarters at Nyayo House in Nairobi.
You will need to provide documented proof (like a doctor’s letter or death certificate) to qualify for the emergency service. This process is more costly and rigorous, but it’s the only official route for genuine emergencies.
Final Takeaway on Passport Services
So, which Huduma Centre offers passport services? Stick to the designated hubs: Nairobi GPO, Kisumu, Mombasa, Nakuru, Eldoret, Kisii, and Embu. Your success hinges on a perfect online application on eCitizen, choosing the right centre, and going fully prepared with all documents.
Remember, patience is part of the package. Go early, avoid touts, and use the dry season to your advantage. In a few weeks, you’ll be holding that new passport, ready for your next adventure. Got your passport story or a pro tip we missed? Share it in the comments below to help out the next person!
